Ghuddy Mission

Dear Customers,
We are team Ghuddy who are building a travel tech platform. We would like to share a message with you. While traveling for our personal and business needs, both within and outside of Bangladesh, we realized that despite significant investments in infrastructure by the government and private sector, the travel sector in Bangladesh has not shaped up to international standards. Even with world-class hotels, resorts, cruising ships, campsites, and accessible remote locations, the industry lacks accessibility to benefits for the mass population. This gap prevents the travel sector from evolving into a fully-fledged travel industry.

By accessibility, we mean the ability to explore opportunities and make comparisons, purchase services, ensure quality service and customer rights, provide feedback, and tailor experiences based on individual needs. While there are a few emerging digital booking sites, their focus is often limited to being a booking platform rather than delivering a focused value. This is where we aim to make a difference.

We are building a travel platform for everyone with the following value propositions:

• If you are a regular traveler, Ghuddy will be your go-to place to unlock and tailor your travel for a unique experience every time.
• If you are not a regular traveler, Ghuddy will help remove mental barriers by handling all the hassles, delivering a secure and smooth travel experience.

Our confidence stems from the experience gained as an online travel agency over the last 2 years. During this time, we have collected feedback from both customers and non-customers, compared service providers, and studied traditional travel agencies' operations to inform our building process.

Our interface for delivering these commitments is the Ghuddy website, offering customers a wide spectrum of travel services to tailor their journey. You will feel the difference as you access products and configure your travel. Customers can search, compare, configure, and purchase our services seamlessly through our ecommerce platform. To ensure service reliability, we have implemented a robust booking confirmation process that automates customer bookings, from invoice generation to confirming reservations with service providers and delivering invoices via messages and emails promptly. Our research has allowed us to identify and address potential complexities in the reservation process through a developed algorithm, and we continue to automate check-in, checkout, and customer complaint processes to streamline operations and enhance customer satisfaction. Underpinning our operations is an efficient tech and data-driven platform that enables scalability and monitors the entire process.

In terms of service quality, we collaborate only with selected service providers committed to delivering on their promises. We work closely with them, providing insights, data, and tech tools to enhance efficiency in their business operations. They are valued partners in our endeavor to reshape the travel industry, appreciating how we contribute to their growth. At the core of our efforts is a highly motivated and expert Ghuddy team that understands customer needs as well as how to prioritize that and helps to bridge through their skills and experience.

Dear customer, our mission is to bring a positive change in travel trends and how we organize our travels today. By incorporating constant innovation, we want Ghuddy to be your starting point for travel. Please avail our services and provide feedback so that we can learn fast and grow towards our goals.